Formal Staff Roles

The roles of the staff at a formal restaurant:

Chef -
The man or woman who the restaurant revolves around. They are often the owners, or creators of the restaurant’s concept.

Maitre d' -
The Maitre d’ greets diners, and seats them, and oversees your entire dining experience. Will often have a good grasp of the city’s social and political scene.

Your Serving Team
Captain -
The head of the team. Carries out most of the communication with the guests. Will explain the menu, take your order, and will make sure everything is satisfactory about your meal and dining experience.

Front Waiter -
In charge of cocktails, the dessert presentation and the check presentation.

Back Waiter -
The liaison between the table team and the kitchen. Runs food to and from the kitchen. Will also assist the Captain and Front Waiter.

Busperson -
Supports the other team members. Will also serve you water, bread and coffee. Clears and resets the table throughout the meal.

Sommelier -
Selects and procures wines for the restaurant and suggests or chooses wines for the guests. In a more formal restaurant, the Sommelier will have a professional certification.

Bar Manager -
If a restaurant has a separate bar, there will be a manager to oversee it. Chooses and maintains wine, beer and liquor. He typically is good at remembering, and taking care of, repeat customers.

Reservations and Reception -
The front line, either phone or in person. In a more exclusive restaurant, expect outstanding attention to details and dates, and a high level of discretion.

If seated at the bar of a formal restaurant, someone will send your drink to your table, if you have not finished it. Do not pick it up and take it with you.

Personal Thank Yous

Dear 'person’s name that you address them as', (followed by a comma)
The body of the note should line up under the 'Dear'
The body of the letter should state what the gift is
how you will use it or where you have placed it
how much you appreciate it

indented at the end the word 'Sincerely', 'Love', or 'Thanks again', (followed by a comma)

the last line, sign your name
The body of the letter should not say 'thank you for the gift' (be specific about what it is)
'thank you for the $50. that you sent me' (when it comes to money, the amount does not need to be mentioned – 'Thank you for the money' is appropriate)
anything negative or unpleasant (i.e. that you already have one)
Never type a personal thank you note – always write it on appropriate stationary (not notebook paper)
Personal Thank You Note Example
Dear Don,
Thank you very much for the personalized stationary that you sent me for my Birthday. It is just what I needed, since I am going off to college. It will be nice to keep in touch with people in style. I really appreciate your thoughtfulness.

I will look forward to seeing you at Christmas break. I hope you have a great semester at U.T. Say hi to John and Will for me.

Thanks again,

Business Thank Yous

Write a thank you note thanking the person for his time. It is a must for an interview, and a nice gesture for a phone call that takes place before or after an interview.
When writing a business thank you note:
Hand written note on stationary.
Write clearly and legibly.
Mail or hand deliver note the next day.
Thank the interviewer for his time.
The body of the letter should not repeat one word too many times (such as opportunities).
Get to the point.
Check all spelling and grammar.
Do not only thank the person for his time, but subtly sell yourself in the letter.

Business Thank you Note Example
Dear Mr. Smith,
Thank you very much for meeting with me about the associate director’s position at Oaklawn Bank. I enjoyed talking to you about the opportunities the bank has for recent graduates, and how your employees have the chance to grow with the company. It is the kind of company I can contribute a lot to.

I feel like I would be an asset to Oaklawn Bank, and would look forward to working for you. Please feel free to call me at 214-555-1234 for any other questions that you may have. I look forward to hearing from you.

Elise McVeigh

Job Interview

Do your research! You should be very knowledgeable about the company.

Do not bring a cell phone to your interview.

Act confident, but not cocky.

Find an interest of interviewer. If appropriate, see if you can start the interviewer talking about something other than the interview. He/she will appreciate your interest in him/her as a person, and could break the ice.

Address interviewer as Mr./Mrs./Dr.

Learn interviewer’s appropriate title and pronunciation of name ahead of time.

Write a thank you note on a plain white or off white note card. (See Business Thank You Notes above.)

Write a thank you note to anyone you come in contact with – even an assistant.

Feel free to follow up with a phone call if you do not hear from company in an appropriate amount of time. Persistence pays.



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